ESII partner solution · Queue management
ESII’s queue management solution organises reception, issues tickets, calls visitors to the right counter and measures activity, as SaaS or installed on site.
ESII partner solution
From arrival to the counter.
Check-in · Ticket · Informed waiting · Counter call · Statistics
Solutions and figures presented based on information published by ESII.
A visible, unpredictable queue creates stress and tension. An organised queue goes unnoticed.
Paper, SMS or smartphone tickets, with priorities and appointments integrated into the same queue.
Visitors called to the counter on screens, with visual and audio announcements.
Waiting and service indicators, automatic reports, management of a single site or a network.
The solution’s modules.
By QR code, phone number or card, at a kiosk or at reception.
Paper ticket, SMS or digital ticket on a smartphone.
Calling to the counter on screens and numbering of service points.
Priority rules and integration of visitors with appointments.
Dashboards, waiting indicators and reports sent by email.
Centralised monitoring of a single site or a branch network.
Managing reception from a tablet or smartphone.
API library to communicate with your business software.
Bank branches, public administrations, healthcare facilities, shops and corporate receptions.
Analysis of your reception and visitor flows, choice of modules and equipment.
Installation of kiosks, screens and software, interfacing with your business tools.
Training for your teams, long-term support and maintenance.
Another question? Our experts will answer.
SaaS or on-site installation?
Both are available: ESII’s SaaS platform, or an installation on your servers depending on your constraints.
Do visitors have to print a ticket?
No, the ticket can also be sent by SMS or displayed on a smartphone.
Can appointments and walk-ins be combined?
Yes, visitors with appointments join the same queue, with their own priority rules.
What statistics do we get?
Waiting times, service times and footfall by period, with reports sent automatically.
How does the project unfold?
ARA SERVICES studies your visitor flows, installs kiosks, screens and software, trains your teams and provides maintenance.
An ARA SERVICES expert studies your reception and presents the right configuration.
