ESII partner solution · Satisfaction measurement
ESII’s satisfaction survey solution collects your customers’ feedback as they leave the counter, in the waiting room, by email or by SMS, and reports the results immediately.
ESII partner solution
Listen, measure, improve.
Closed questions · Smileys · NPS · Comments · Instant results
Solutions and figures presented based on information published by ESII.
What gets measured gets improved. Collecting feedback at the right moment gives honest, usable answers.
Customer-facing screen at the end of an appointment, kiosk in the waiting room, email or SMS after the visit.
Closed questions, smileys, NPS and free comments.
Analyses available in real time so you can adapt your organisation.
The solution’s features.
A customer-facing touchscreen collects their feedback on the spot.
In the waiting room, customers respond discreetly.
Surveys sent after a visit about a product or service.
Closed questions, smileys, NPS and comments.
Scenarios, texts, logo and colours in your brand style.
Questionnaires suited to computers, touchscreens and phones.
Shops, healthcare facilities, public administrations and any reception that wants to measure its quality of service.
Analysis of your reception and visitor flows, choice of modules and equipment.
Installation of kiosks, screens and software, interfacing with your business tools.
Training for your teams, long-term support and maintenance.
Another question? Our experts will answer.
Which channels can collect feedback?
Touchscreen at the counter, kiosk in the waiting room, email or SMS after the visit.
Which indicators do we get?
Real-time responses, including the NPS indicator, and analyses available immediately.
Can the questionnaire be customised?
Yes: scenario, buttons, texts, logo and visual identity.
Does it work in self-service and at the counter?
Yes, the solution adapts to both reception modes.
How do we get started?
ARA SERVICES defines the questions with you, installs the devices and helps you make use of the results.
An ARA SERVICES expert helps you choose the right questions and channels.
