Sector · Public administration and local government
Town halls, local authorities and public services: ARA SERVICES organises citizen reception with ESII solutions, from appointment scheduling to satisfaction measurement.
Our solutions for public reception
Appointment scheduling → Online appointments for procedures that require them. Interactive kiosks → Check-in and ticketing according to the type of procedure. Queue management → Calling citizens to the relevant counter. Digital signage → Practical information and calls on waiting room screens.Citizens waiting without knowing for how long, counters overwhelmed at certain times, procedures sent to the wrong desk: reception determines the quality of the service delivered.
Illustration: guidance kiosk, counter calling and display screen.
Online appointments and reminders so people come at the right time.
Choice of reason at the kiosk and calling to the relevant department.
Waiting and handling times tracked to adjust the organisation.
Town halls, local authorities and public services that receive citizens.
See all our solutions →Procedures offered, footfall and counter organisation.
Kiosks, screens and software installed and connected to your tools.
Onboarding for your teams and long-term support.
An ARA SERVICES expert studies your citizen flows and presents the right solutions.
