Partner solutions · ESII
ARA SERVICES, ESII’s representative, designs, integrates, deploys and supports ESII visitor reception and customer experience solutions: queues, appointments, signage, kiosks and satisfaction.
ESII partner solution
A visitor journey in four steps.
Appointment scheduling · Reception and check-in · Guidance and calling · Measurement and management
Solutions and figures presented based on information published by ESII.
Overflowing queues, misdirected visitors, unpredictable peaks: poorly organised reception weighs on visitors and staff alike.
Online appointments, paper, SMS or smartphone tickets, and information on waiting times.
Check-in on arrival, calling to the right counter and information screens in waiting areas.
Dashboards, waiting and service indicators, satisfaction surveys, for a single site or a network.
Modules that combine to suit your reception. Choose a family to discover it.
Tickets, calling and visitor guidance, as SaaS or installed on site.
Online booking, automatic reminders and synchronised calendars.
Content and calls displayed on all types of screens.
Kiosks, totems and ticket dispensers designed and manufactured in France.
Reception, pre-admission and guidance in healthcare facilities.
Feedback collected on screen, kiosk, email or SMS, with real-time results.
Organisations that receive the public: bank branches, hospitals and clinics, public administrations, shops and corporate receptions.
Analysis of your reception and visitor flows, choice of modules and equipment.
Installation of kiosks, screens and software, interfacing with your business tools.
Training for your teams, long-term support and maintenance.
Another question? Our experts will answer.
Who is ESII?
A French developer and manufacturer based in the Hérault region, active in visitor reception management for around forty years. ARA SERVICES is its representative.
Do the solutions run as SaaS or on site?
Both: queue management is available as SaaS or as an on-site installation, depending on your constraints.
Can ESII be connected to our business software?
Yes, ESII provides application programming interfaces (APIs) to exchange data with your applications; ARA SERVICES carries out the integration.
Can we start with a single module?
Yes, the modules combine: queues, appointments, signage, kiosks or satisfaction, according to your priorities.
Who provides support in Cameroon?
ARA SERVICES, from Douala: assessment, installation, training and support, in partnership with ESII.
An ARA SERVICES expert studies your visitor flows and presents the ESII solutions that fit.
